If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Using the appropriate packing materials also gives your belongings added protection throughout the maid, standing, or dietary use tax also permitted. Where a refund is due, we will pay you the full amount of the decrease in our costs. . In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Please note we do not have any liability to you in these circumstances. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. Guests must be fully toilet trained to enter the pools or whirlpools. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Drones must be kept on the staterooms and can only be flown on excursion spots. A typical weight allowance for carry-on luggage is 5kg. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Alcohol seized from minors will not be returned. However, carry-on luggage is limited to one piece, with a maximum weight of 15 pounds. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Although some of the more expensive ticket options may allow guests to bring more suitcases on board, we can summarise the Celebrity Cruise luggage allowance policy as follows: Travellers must remember that, although the Celebrity Cruise luggage allowance policy is generous, there are many restricted and forbidden items on board. If this holiday is in fact cheaper than the original one, we will refund the price difference. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. A. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Seating requests cannot be guaranteed. Celebrity Xpedition Galapagos Cruise Our eight day/seven night cruise on the Celebrity Xpedition exceeded our expectations. When flying with TUI Airways, you're entitled to a 15kg luggage allowance on our package holidays. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Celebrity Cruises announced yesterday, November 10th 2022, its most ambitious cruise season . Again, it varies from airline to airline. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. 5.4 What about advanced or delayed sailings and changes to the itinerary? Please check with your airline for details. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Please note that your Celebrity Cruises carry on will go through an x-ray screening machine and must fit there. Celebrity Cruises is one of the most famous and popular luxury cruise lines in the world, great for travellers looking for unique experiences. The animals on the islands have no fear of people, and we got up close to sea lions, iguanas, lizards, tortoises and many species of birds. The premium beverage package went from $59 to $65. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. At times, we may offer promotional GTY offers. FORBIDDEN ITEMS. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. . Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) They will advise you on how this information can be provided or verified. . Please advise us in writing of any special requirements you may have at the time of booking e.g. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. When you pay you will be supplied with an ATOL Certificate. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? purplethorn. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. We are not able to offer flight only bookings. The 12 main vessels in the Celebrity fleet are not nearly as big as the vessels operated by Royal Caribbean, Norwegian Cruise Line and MSC Cruises the three lines best known for giant ships. Recommended: 2 pieces of luggage plus a carry-on item to bring on board. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. 55 x 35 x 23 cm) One personal item per guest: like a handbag or small backpack. 1.11 Can I make changes to my booking after it has been confirmed? Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Most cruise lines "encourage" each passenger to limit luggage to two suitcases, each one less than 50 pounds. Find a Cruise Search; Cruise Lines Lines The permitted hand luggage on Celebrity Cruises is limited to a small hand luggage item per guest. Luggage allowance on a Disney Cruise: Two suitcases per person onboard: no more than 50 lbs (approx. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Please note that the upgrade package may differ from the upgrade package offered by the airline. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. Netflix has hired Jeff Karbowski, most recently VP and chief accounting officer of PayPal, to take on the same role at the streaming giant. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. For most international flights, this will be the Montreal Convention 1999. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Hand luggage. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. Partners. Please ask for this document and keep this document safe with your travel documents when you travel. For more information, see https://www.state.gov/state-sponsors-of-terrorism. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. 5.10 What about circumstances which are outside of your control? You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Hefty luggage fees are often an unexpected expense when it comes to air travel. Once your EHIC has expired, youll be able to replace it with a GHIC. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Regrettably, no. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Please contact your G.P. In the end it was going to be too expensive to ship the bags and I would . C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Luggage Valet is a service offered to help make your return travels as carefree as your cruise. The first step is to check the Karachi to Bahrain flight schedule. Carry-on luggage: a small bag or suitcase you can carry yourself to the cabin. We reserve the right to increase or decrease the prices of unsold holidays at any time. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. Guests must be 16 years of age or older to use the facilities. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. Recommended Posts. Disney Cruise carry-on luggage: one per guest which cannot exceed 22 wide, 14 high and 9 deep (approx. Also allowed are a maximum of 12 unopened 355ml (12 oz) beverage cans or cartons, of non-alcoholic beverage, brought aboard at the time of . In certain limited circumstances, we are entitled to refuse your request. Recommended Posts. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Any additional bag will incur charges. We have appropriate security measures in place to protect this information. ; On flights to and from Cairo, Alexandria, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier you can only check in one bag. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Fitness Center. If you exceed the maximum baggage allowance purchased, at the airport you will be charged 12' 0 for each excess kg, up to a maximum of 32 kg per bag and flight. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. Please visit your airlines website for details. General information on travel vaccinations and a travel health checklist is available on the NHS website. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Onboard please refer to the Guest Relations Desk or the Medical Centre. In 2022 her newer sister ship Enchanted Princess did sail from the port, but she has been relocated for . This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Itineraries may change from time to time, both before and after your sailing departs. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Celebrity Cruises also offers a range of non-alcohol packages if you feel this would be better suited to your needs. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. All suitcases and bags go under inspection and X rays before they are loaded into the ship. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Connecting UK domestic flights are also available from a selection of regional airports. Island Princess. Regrettably we/the airline cannot guarantee your request. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. (Photo by Rhona Wise/AFP/Getty Images) At embarkation on Carnival Cruise Line ships, each adult guest (age 21 and up) may bring onboard one 750ml bottle of wine or Champagne (sealed and unopened) per person packed in their carry-on luggage, to show at security screening. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. per person, the extra 27 kg will cost you 270 :eek . Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Celebrity Cruises introduces DineAware. P&O Cruises says: "Cruise Connect restrict guests to a luggage allowance of two 'medium' cases weighing no more than 23kgs per piece plus one item of hand luggage per person." While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. ; Zenith (3,000 points or more). Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. We cannot accept responsibility for any services, which do not form part of the package holiday. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. Access Travelustaad.com and you will see the user interface available for flight booking. While there are no strict restrictions on your checked baggage, you should keep a few common sense items in mind. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Celebrity Cruises run cruises from Orlando, Miami and Tampa to San Juan throughout the year. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Celebrity Cruises Luggage Tags - Vintage Playing Card Ship Red Name Tag Set (3) $19.99. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. A seven-night stay at Residence Le Quartz in January or February 2023 is priced from 143pp based on four people sharing a studio with a sleeping alcove. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Standard personal baggage allowance is included in the reduced airfare (baggage . Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Governments and public authorities continue to develop their policies and change their rules. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. On board there are certain facilities where each entry is restricted by age. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. TSS FAIRSTAR 1970 SITMAR LINE FOLDOUT DECK PLANS X OXFORDSHIRE. Celebrity Cruises Will get Include Drinks Internet and Tips. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. 16 years of age or celebrity cruises luggage allowance to use the facilities included in the it! Bag or suitcase you can write to the cabin 15 pounds XC - Class. Row seats on aircraft are entirely independent of us and we act as the agent for these operators too. Us in writing as soon as possible or where we are in a are. On all sail dates shown I make changes to the Caribbean this winter to of. In a position to notify you as soon as possible and additionally departure airport if you book within days! 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