We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. Get to know the team of knowledgeable sneakerheads authenticating your kicks. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. View cart for details. Sneakers specified as customized will not be authenticated. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. What items are eligible for eBay Authenticity Guarantee? See inside Stoll & Co., where our watch authentication partners scrutinize every detail. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. The seller may exclude original shipping costs from the refund. If an item is being returned, the seller is responsible for return shipping. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. I couldn't get a refund because I didnt keep the authenticity tag. You can chat with other members about anything to do with buying on eBay. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. You find an item with the Authenticity Guarantee badge and purchase it. Single ungraded cards $250+ are eligible for the service at this time. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. new authentic pandora american football dangle charm 799530c01. eBay is not the supplier of products under the Authenticity Guarantee service. 747761838782 708c27a7-4f4c-4d13 . We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. I ordered a pair of Nike shoes. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. eBay covers all costs of the authentication process. eBay currently covers all . The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. But just who made them and of what quality there is no real way to tell. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. I looked up the shoes on different sites just to see if the price I got was decent. . There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. The authenticator's address will be provided to the seller in the Order details. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Remember to choose the item condition that best matches the condition of your item. If you open a case right after purchase, of course you'll lose. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Sneakers specified as customized will not be authenticated. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. There is no opt in or opt out option. eBay Money Back Guarantee covers most transactions on eBay. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. eBayOfficial 1 yr. ago 2 The seller sends the watch you've purchased to independent authenticators. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! No cost to you eBay covers all costs of the authentication process. The shoes were not like the picture and unusable to me. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. they just took my money and automatically closed the case I tried to open. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Thank you for buying and selling on eBay. It's yours For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. Some purchases inspected under Authenticity Guarantee are considered final sale. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Some people would complain if a shoe like this was sent back. Car & Truck Safety & Security Accessories. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Opened a dispute and they closed it, even when it was 2 different shoes. There is no opt in or opt out option. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. - edited Buyers can find estimated delivery information in their Purchase history. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Once the item has passed inspection it will be shipped to the buyer. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Man, bummer. The eBay Seller Spotlight podcast has launched! They also must be sold to a buyer located in the continental US. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. Is there anything I can do here? Also make sure you leave negative feedback. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> This is a rare case where I would leave a negative, honestly. See Evidence of successful delivery to the authenticator below. My understanding is Money Back and Authenticity Guarantee are two different things. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. - edited From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? I hear you, the guy had over 300 feedback 100% positive. For full details, read our eBay Money Back Guarantee policy. When you make a sale, you have to send the item to the authenticator's address provided by eBay. The item show it cleared Authenticity and matched the shoe in the listing. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? They authenticate the shoes and compare them to the listing pics and description. Proof of delivery for returned items Tip Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Learn more in our FAQs. Copyright 1995- 2022 eBay Inc. I can explain it to you but I cant understand it for you. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. They create custom documentation to certify that your item has been authenticated. eBay will not authenticate ineligible items. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Id theyre going to lie, hide the evidence. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. How can buyers search for Authenticity Guarantee items? How it works for ungraded cards. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The pictures should reflect the product but this time they did not and it wasn't just small details either. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Signature confirmation will be required for all items sold for $750 or more. It's worth noting that eBay takes a 20% . When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Even if you have other proof of authentication, we are unable to validate any external evidence. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. 08:16 PM Weird scam that could easily be hidden by a smart scammer. Copyright 1995-2022 eBay Inc. All Rights Reserved. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. . If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. What kind of case did you open? A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. 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