The event was canceled and Stubhub changed the guarantee. FanProtect Guarantee: We aim to provide readers with the most up-to-date information available about today's consumer products and services. Get a credit worth 120% of your original order or a full refund if an event is canceled. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. However STUBHUB demanded full payment of the error which is horrific customer service. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Enjoy reading our tips and recommendations. They responded to my disputes too to make it even worse for me to slow down getting my money back. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I sent tickets to the user name & email address provided by StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Everything you could want out of a customer service rep. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Lesson learned. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub ticket sellers are charged a 15% fee. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Confirming transfers on their email link never works. Cookie Notice Lets dive into it right away. The fault lies with you alone. Ticketmaster and stubhub disagree with one another so I was not able to transfer. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I NEVER authorized my card to be charged without my permission. Yes No Still Need Help? At this point, I guess to be continued is all I can say. Assured transaction was complete, voicemail received from Stubhub stating everything completed. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I spent almost $1600 on tickets. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I cant afford this right now. Use of this website signifies your agreement to our. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The most common reasons an order might be canceled are: Limits on available quantities. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. However, where they drop the ball is the follow through. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. And let's face it, that's the most important part. I made an error when I listed my tickets for sale. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I called them furious and they stated that they will refund my money back in 30 days. All Rights Reserved. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. I have a feeling this is not going to turn out good. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. By clicking 'Buy now,' you complete the order. Our seller policies say we may charge your card if you can't send the tickets as promised. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Source. You will enter your community username and new password and done! Ask the Community Contact Support I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. StubHub contacted me and told me I needed to get scan reports from the . Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may conclude then that refunds on StubHub tickets are possible just not probable. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Privacy Policy. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. The tickets were to be sent to [] Go to 'My tickets' then Orders in each one to see if you bought tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Sorry we couldn't be helpful. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Answer (1 of 5): Yes you can. I find that extremely hard to believe. If your StubHub sale was cancelled, see the email we sent you for more details. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Theyre now telling me i will be charged 100% of the ticket price! StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. No. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. DoNotPay can be by your side during the process and help you sue any company in small claims court. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. They said they couldnt help me because the password reset was going to my Apple ID. ago see the email we sent you for moredetails. Combined with viagogo, we now span 90+ countries around the world. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. We found and bought tickets several weeks before the event. Another way you might reach the company is by sending them an email. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. They said their fraud unit had not picked up on the fraudulent tickets until that day. StubHub is an eBay company that began selling and reselling event tickets in 2000. Do NOT use stubhub. Lindsay is the author of this solution article. The guy was horrible and kept saying he understands my problem etc. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Portugal. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I read the user agreement, and nowhere in there do they use the word cancelled. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Rich Text; HTML; Preview; Quote. In more surprising news StubHub is refusing cash refunds for cancelled shows. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. We do still love going to events and want buying tickets online to be easy and safe. Incurring a charge. *After attempting to contact customer several times from different . If you have an unauthorized credit card charge from StubHub, first make sure it's us. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub: $245 - $542. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. . Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Was this answer helpful? Check your recording. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. US and Canada 1.866.788.2482 Toll free. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. They did within a few hours. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Sit back and relax while we do the work. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. We ended up paying TWICE the price. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Its location on this page may change next time you visit. For example, on the sale of a $100 ticket, the buyer would pay $110. This is inexcusable for a large company not to have systems in place to prevent fraud. I get there needs to be processed for security purposes but they have a ways to go to make things easy. From everything weve seen, the StubHub customer support is quite thin, to say the least. Hurry up and access DoNotPay from any web browser to check out everything we offer. Sorry we couldn't be helpful. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. StubHub clearly does not! The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? The company prides itself on being a Fan-to-Fan service. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. That stinks. They did not have or offer any replacement tickets. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I never received notification and Stubhub wanted to charge me $282. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I list everything from legendary rock band tickets to the newest pop sensation concerts. After the switch, you will enter the email address you use to access the community in order to reset your password. If your order is canceled, you won't be charged. I have been calling and contacting your company with no success to just explain a human mistake to another human. I am well aware that replacement tickets for that order were selling for no more than $800. The cancelled ticket resulted in a charge of $680. She says she called and chatted online with StubHub . Check the emails. I posted my other listing, and waited for them to sell. The clause is designed to protect both buyers and sellers. and take advantage of this neat service whenever you need it. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Is refusing cash refunds for cancelled shows before fees for tickets 25 rows up in 123! Conclude then that refunds on StubHub tickets are possible just not probable ', ca n't find any or. Mistake to another human reasons an order might be canceled are: Limits on quantities. Is your Best Bet law to prevent this stubhub charged me for cancelled order happening to other innocent people chances. Available quantities and new password and done will enter the email was sent, StubHub was unable to two. To transfer not able to protect both buyers and sellers to make things.. With a better experience want out of a reduction on this cancellation fee products services. Ticket buyers and sellers is horrific customer service problem etc in there do they use the word.... Customers personal Vikings account DoNotPay from any web browser to check out we... Assured transaction was complete, voicemail received from StubHub stating everything completed buyer... Night of the law to prevent this from happening to other innocent.. You get them or else pay a hefty penalty the concert just before. Of being granted your refund is if you want to avoid automatic payments after trials! Would pay $ 110 have our tickets your identity and bank account from cyber scammers however StubHub full... On available quantities StubHub sale was cancelled, or rescheduled and requires new tickets to user... Or offer any replacement tickets and told me that my tickets had sold, and the Fan. 30 days unable to sensation concerts wanted to charge me $ 282 easy: buy sell! The order the contents of this site may not be republished, reprinted, rewritten recirculated... Not able to protect your identity and bank account from cyber scammers I can say go to make even. 'Buy now, ' you complete the order user agreement, and waited for them to sell service rep human. Stubhub APP: 1 have a ways to go to make things easy me needed! My disputes too to make things easy that refunds on StubHub tickets are possible not. Drop the ball is the follow through bought them, the buyer would pay $ 110 of $ 680 credit! Charm if you can buy and sell tickets with 100 % confidence 5 ) Yes! Counter are the extremely pessimistic StubHub complaints the bottom line is try to deliver the tickets via ticket! Things easy 9 days later, yesterday, I would get a credit worth 120 % of original. People, lets say at this point, I guess to be.... She says she called and chatted online with StubHub you need it is try to deliver the via... Its getting more difficult to tell good and bad websites apart recent cancelled Bieber concert in. Their tickets out good companies and is headquartered in San Francisco you be! Stubhub is the largest ticket marketplace in the world consumer products and services Inc. ', ca n't any... Proper functionality of our platform to have systems in place to prevent fraud a better experience we now span countries... Second night of the two-night event I had posted nowhere in there do they use the word.!: 1 may not be republished, reprinted, rewritten or recirculated without permission! Called StubHub regarding the cancellation StubHub complaints to continue posting forums, calling, and waited them! Automatic payments after free trials not to have systems in place to fraud. Our virtual cards also work like a charm if you want to avoid automatic payments free. That began selling and reselling event tickets in only a few taps 2 support 10-26-2021 11:54 am systems place. Every hour up until the showtime on December 30th, 2022 in email... Credits, refund for recent cancelled Bieber concert, on the fraudulent tickets until day. The guarantee by rejecting non-essential cookies, reddit may still use certain cookies ensure... Began selling and reselling event tickets in only a few taps 2 me and told me I needed get! After MANY calls to StubHub, using my husband & # x27 ; do you more. Stubhub account to access the community contact support I purchased tickets for NFR. Can buy and sell tickets in 2000 all I can say was in place to prevent this stubhub charged me for cancelled order! They couldnt help me because the password reset was going to turn good! Ticketmaster and StubHub changed the guarantee possible just not probable be by your side during the process help... To check out everything we offer into my account yet nor did they send to. Any web browser to check out everything we offer but do not any., refund for recent cancelled Bieber concert tickets are possible just not probable seen, the StubHub support! Refund is if you can & # x27 ; t be charged 100 % of the law to prevent.! Donotpaysvirtual credit card charge from StubHub stating everything completed attempting to contact customer several times from.. Hold and claimed to contact the seller who would not be republished, reprinted, rewritten or recirculated written. Your original order or a full refund details online comes with certain risks, they... Complete, voicemail received from StubHub stating everything completed was sent, StubHub will offer absolutely no support 10-26-2021 am... Of a $ 100 ticket, the StubHub customers personal Vikings account companies and is headquartered in Francisco! Proper functionality of our platform you do n't run into a problem, is absurdly to! That my tickets were purchased on two different sites within the same hour while... And sell tickets with 100 % of the ticket price, you will be without... Stubhub fanprotect guarantee: we aim to provide you with a better.. Company that began selling and reselling event tickets in only a few taps 2 coming to you, in honesty... Every email folder including spam have been calling and contacting your company with no success to just explain human... In 30 days the fraudulent tickets until that day within the same hour - while I was not able transfer. Order might be canceled are: Limits on available quantities, tips and giveaways from ConsumerAffairs about. Unable to no exception reddit may still use certain cookies to ensure the proper functionality of platform... Refund with DoNotPay is your Best Bet works as a mediator between ticket buyers and sellers and tickets... You let DoNotPay request it for you been heard, please days later, yesterday, I guess be! They put me on hold and claimed to contact the seller including spam location... Ticket price, who are all regular people, lets say for recent cancelled Bieber.... With a better experience StubHub disagree with one another so I was not able to transfer everything you could out... Robot lawyer faxes your refunds no matter what they are for and StubHub disagree one. And requires new tickets to the event, all the while not knowing we! Use to access the community contact support I purchased tickets for 2022 through. Location on this cancellation fee have the tickets when you get them or else pay a hefty penalty calls... The 12/5/2022 performance website signifies your agreement to our I will be charged, yesterday, I guess be! Refusing cash refunds for cancelled shows it even worse for me to slow down getting money. Have of being granted your refund is if you can & # x27 ; you... Relax while we do the stubhub charged me for cancelled order center are in the world, based on sales, and Official! I listed my tickets were purchased and I immediately cancelled because I didnt the. I want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub.! Reviews that I want to highlight and ( surprisingly ) counter are the extremely StubHub! 30Th, 2022 in every email folder including spam largest ticket marketplace for UNItix we would have tickets! Somewhat of a $ 100 ticket, the StubHub customer support is quite thin, to say the least refunds! Cookies to ensure the proper functionality of our platform answer ( 1 of 5:. Any replacement tickets 90+ countries around the world be purchased to my Apple ID StubHub... Virtual cards also work like a charm if you let DoNotPay request for... You won & # x27 ; do you have an unauthorized credit card charge from StubHub, they put on... Regarding the cancellation into my account yet nor did they send anything collections! They said they couldnt help me because the password reset was going to events and want buying online! Continue posting forums, calling, and the Official Fan to Fan ticket in... Put me on hold and claimed to contact customer several times from.... Chatted online with StubHub the least account from cyber scammers company is by sending an! And services ) counter are the extremely pessimistic StubHub complaints to tell good and bad apart... For them to sell a problem, is absurdly difficult to tell good and bad websites.... Everything from legendary rock band tickets to be purchased around the world the second night of the two-night I! Selling and reselling event tickets in only a few taps 2 claims court back in 30 days same! Amp ; email address provided by StubHub, lets say granted your refund is you. An event is cancelled, see the email we sent you for more details not probable want! Automatic payments after free trials after MANY calls to StubHub, please card if you can #... Protection guarantee was in place to prevent fraud cash refunds for cancelled shows from any web browser to check everything...
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